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Keeping you safe

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We have been 'See It Safely' approved

We are really looking forward to welcoming you back to The Norbury Theatre. Before your visit we wanted to make you aware of some of the changes we have made and new procedures that we have introduced in order to keep you safe.

We have been granted the use of Society Of London Theatre & UK Theatre See It Safely mark. The mark certifies that we are complying with the latest Government and industry COVID-19 guidelines, to ensure the safety of our volunteers and audiences. Below is some handy information on what to expect when you visit our theatre.


The theatre has recently installed a powerful ventilation system for the safety and comfort of visitors, staff and performers.

How can I get to the theatre?
Be sure to set aside more than enough time for your journey to the venue; if possible, walk or cycle at least part of the way. Please check your route if travelling by public transport as this may have recently changed.

When should I arrive at the theatre?
In order to minimise the amount of people in the theatre's communal areas before a performance we are encouraging staggered arrival times.

  • If you are seated in rows A - E please arrive at the theatre 30 minutes before advertised start time.

  • If you are seated in rows F - M please arrive at the theatre 15 minutes before advertised start time.

Guests will be invited to take their seats in stages. Announcements will be made over the PA system.

How will my ticket work?
Every ticket must be purchased in advance as an e-ticket or print-at-home ticket. This will allow us to let you enter our venues more easily, minimise the amount of time you may have to queue, and reduce contact with the front of house team.

Will I need a face covering?
The Norbury Theatre recommends that you continue to wear a face covering. If you are exempt we would encourage you to wear a badge or lanyard.

What should I bring?
Please keep your belongings to a minimum and with you at all times.

Will I be able to buy refreshments?
Sweets and drinks will be available to buy from the coffee counter and bar and can be taken into the auditorium in appropriate containers. 

What are the social distancing rules?
Since moving into Step 4 of the Roadmap out of Lockdown we have removed social distancing from our auditorium. All seats are on sale and you may be sat next to somebody. We recommend that you continue to follow social distancing where possible in the communal areas of the theatre, and leave space for others who may wish to observe social distancing.

What else are theatres doing?
To keep you safe, theatres will be cleaning their venues before every performance and regularly disinfecting. Some routes may have changed in order to minimise your contact with others, so the helpful staff at the theatre will guide you. Please use the hand sanitiser stations when you enter and exit the theatre.

What happens if I feel ill and can’t use my ticket?
We will be ensuring that you have maximum flexibility by allowing tickets to be exchanged up to 24 hours prior to the performance – so if someone in your party feels ill, there’s no need to worry.
Please do not attend the venue if you

  • believe you may be infected with COVID-19;

  • have experienced symptoms in the last 14 days;

  • have been in close proximity to anyone who has experienced symptoms in the last 14 days;

  • have arrived in England in the last 14 days and are not covered by the exemption rules relating to self-isolation; or

  • have been instructed to self-isolate.

Any individual who considers themselves to be clinically extremely vulnerable or who is in the same household or support bubble as someone who considers themselves to be clinically extremely vulnerable is advised not to attend.

What should I do if I become unwell after my theatre visit?
All venues are working with the government to ‘Track And Trace’. If you display COVID-19 symptoms, you will be required to inform your point of purchase.

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