We have been 'See It Safely' approved
We are really looking forward to welcoming you back to The Norbury Theatre. Before your visit we wanted to make you aware of some of the changes we have made and new procedures that we have introduced in order to keep you safe.
We have been granted the use of Society Of London Theatre & UK Theatre See It Safely mark. The mark certifies that we are complying with the latest Government and industry COVID-19 guidelines, to ensure the safety of our volunteers and audiences. Below is some handy information on what to expect when you visit our theatre.
How can I get to the theatre?
Be sure to set aside more than enough time for your journey to the venue; if possible, walk or cycle at least part of the way. Please check your route if travelling by public transport as this may have recently changed.
When should I arrive at the theatre?
In order to minimise the amount of people in the theatre's communal areas before a performance we are encouraging staggered arrival times.
If you are seated in rows A - E please arrive at the theatre between 6:45pm and 7:00pm.
If you are seated in rows F - M please arrive at the theatre between 7:00pm and 7:15pm.
Guests will be invited to take their seats in stages. Announcements will be made over the PA system.
How will my ticket work?
Every ticket must be purchased in advance as an e-ticket or print-at-home ticket. This will allow us to let you enter our venues more easily, minimise the amount of time you may have to queue, and reduce contact with the front of house team. In line with tier 2 guidelines tickets are available in household groups and each group is distanced from the other groups. Your ticket will be scanned before you enter the auditorium and your details held to comply with NHS Test & Trace. Tickets cannot be purchased less than 1 hour before the performance starts.
Will I need a face covering?
Visitors to the theatre are required to wear a face covering. If you are exempt we would encourage you to wear a badge or lanyard. Face coverings can be removed to eat or drink when seated but must be replaced as soon as possible.
What should I bring?
Please keep your belongings to a minimum and with you at all times.
Will I be able to buy refreshments?
Sweets and drinks will be available to buy from the coffee counter and can be taken into the auditorium in appropriate containers. At present the theatre bar will not be open.
Will I need to have my temperature checked?
We will be conducting temperature checks on your arrival. This will be via an infra red thermometer measurement taken either on the inside of the wrist or forehead.
If your temperature is found to be 37.8C or higher you and your group will be asked to wait outside for 5 minutes. When retested, if your temperature is still above 37.8C you and your group will not be allowed to enter and you will be offered a refund or exchange.
What are the social distancing rules?
At the moment, all theatres are socially distanced. At The Norbury this is managed electronically via our ticketing system. When a booking is made, seats around you are automatically taken off safe in order to maintain social distancing. Please only sit in your allocated seat and do not move. Empty seats are required for social distancing.
Whilst the capacity in the auditorium has been greatly reduced, you may need to pass someone to take your seat. Please mitigate any risk by keeping your face covering on at all times. The theatre will also ask you to maintain a safe social distance around the building and when you are queuing to take your seats.
What else are theatres doing?
To keep you safe, theatres will be cleaning their venues before every performance and regularly disinfecting. Some routes may have changed in order to minimise your contact with others, so the helpful staff at the theatre will guide you. Please use the hand sanitiser stations when you enter and exit the theatre.
What happens if I feel ill and can’t use my ticket?
We will be ensuring that you have maximum flexibility by allowing tickets to be exchanged up to 24 hours prior to the performance – so if someone in your party feels ill, there’s no need to worry.
Please do not attend the venue if you
believe you may be infected with COVID-19;
have experienced symptoms in the last 14 days;
have been in close proximity to anyone who has experienced symptoms in the last 14 days;
have arrived in England in the last 14 days and are not covered by the exemption rules relating to self-isolation; or
have been instructed to self-isolate.
Any individual who considers themselves to be clinically extremely vulnerable or who is in the same household or support bubble as someone who considers themselves to be clinically extremely vulnerable is advised not to attend.
What should I do if I become unwell after my theatre visit?
All venues are working with the government to ‘Track And Trace’. If you display COVID-19 symptoms, you will be required to inform your point of purchase.
12th December 2020, 11:30
Last night the Norbury welcomed back our front of house volunteers for a training evening in our new COVID-safe procedures.It was great to see people back in our auditorium for the first time since March. The Norbury has been granted the 'see it Safely' mark, managed by the Society of London Theatres, and we will be reopening initially as a cinema and streaming venue very soon. Keep an eye out for details over the next few days.
19th August 2020, 13:46
We are very sorry to announce that the Norbury have taken the difficult decision to postpone our annual Pantomime ‘Snow White’, originally scheduled for January 2021, until January 2022. We feel that it would be almost impossible to bring you the production that we envisage under the current circumstances. The Norbury are looking at ways we can bring some kind of seasonal production to the stage in January, so please continue to follow us online and on social media for updates. We thank you for your understanding and continued support.
16th May 2020, 10:05
The members of the Norbury Theatre Council are missing our members and patrons very much! It seems such a long time since we had to close the doors not knowing when we can get back to our little theatre which we cannot wait to do!
And we will be back, as soon as we get the go ahead from the Government, there are lots of exciting productions in the pipeline. Before the lockdown we had three productions in rehearsal, “A Bunch of Amateurs”, “Charley's Aunt” and “Legally Blonde”. We intend to bring these to you as soon as possible, but it may well be 2021 before we can, so please keep looking at our website for updates.
As well as these productions we intend resuming Children’s Theatre, our Beginners on Stage production of “Aladdin Jr” and the classic tale “Goodnight Mister Tom”. No firm arrangements had been made for a Youth Musical this year but there will be an announcement for a Youth musical next year.
However, on the musical front we plan on producing the musical “9 to 5” in the autumn of 2021. A must for all Dolly Parton fans!
We sincerely hope that we will be able to bring you our annual pantomime early next year. Will Snow White defeat the evil Queen? Well I think we all know the answer, “Oh yes she will”.
So like the nation we wait! Please keep checking our Facebook Page and website, where you will find information on all things Norbury.
17th March 2020, 14:10
Existing ticket holders - our box office volunteers have begun contacting ticket holders. As we have postponed our current programme indefinitely we have taken the decision to refund all bookings.
Bookings made online - you will be contacted automatically via Ticketsource, usually by email. Please check any junk/spam folders.
Bookings made at the Box Office either in person or over the phone - we will be contacting you in person.
We will be contacting ticket holders for the events coming up the soonest as a priority. Once we have details of when normal service will resume we will be sharing the new dates of our performances and ticket holders will be able to re-book then.
In the meantime, times are going to prove very difficult for small businesses and the arts in general. The Norbury is a registered charity and a voluntary organisation. If you would like to gift your ticket money back to us as a charitable donation that would be greatly received. The easiest way to donate is via 'CrowdFunder' using the button below.
16th March 2020, 20:35
It is with regret that, following on from the Government advice issued today, the Norbury Theatre will be ceasing all operations until further notice, with immediate effect. This includes all rehearsals, performances, cinema & streaming events.
The theatre's council of management have taken this very difficult decision, as have the majority of theatres nationwide, in order to best protect our members and the public.
The situation is very new, but current ticket holders will be contacted as soon as possible. Our volunteers will also be working to contact external hirers concerning their bookings with the theatre.
The theatre's council of management will be regularly reviewing the situation and keeping our members and patrons updated with any news. We aim to restore operations to normal as soon as we can.
The theatre can be contacted using the 'Contact Us' link at the top of the page, but we are expecting a large number of enquiries so please be patient. In the case of current ticket holders, we ask that you please wait to be contacted by the theatre first.
We thank you all for your support and patience at this time.